Delivery & Returns Information
Please be aware that we cannot guarantee pre-Christmas deliveries for orders placed after December 17. We are on holiday 24.12.19-01.01.20 and all orders placed during that period will be processed on the 2nd of January 2020.
If you require delivery before Christmas please contact us on 01753 684084 to check the stock levels and lead time.
Free delivery for orders over £150 (inc. VAT) - UK Mainland only
Standard Delivery charges (up to 55 kg)
Small items economy delivery (excluding paint as hazardous product) £2.75+ vat
England,Wales and Scotland mainland £5.49+vat
For more details on delivery charges please see below:
|Weight||England and Wales||Scotland (excluding Highlands and Scottish Islands)1||Scottish Highlands,
|Scottish Islands, Isle of Man3||Channel Islands|
Europe & Rest of World* Please contact us for a quote.
Delivery of goods over 55kg
|Weight||England and Wales||Scotland (excluding Highlands and Scottish Islands)1||Scottish Highlands, N.Ireland 2||Scottish Islands, Isle of Man3||Channel Islands|
|over 200 kg||£60.00+vat||£60.00+vat||£144.95+vat||195.95+vat||
Deliveries within the London congestion zone may incur a fee. You will be contacted before we dispatch the goods to agree the fee before a final charge is made to a payment card.
Small parcels may be delivered via Royal Mail. Delivery is typically 2 to 3 working days after dispatch, subject to availability, however, delivery may take up to five working days or more on some items or during busy periods. Please contact us if you require an expedited delivery.
We do not deliver to Post Office (P.O.) boxes or BFPO (British Forces Post Office).
Delivery will be between the hours of 7am and 6pm; we are unable to confirm a time.
Deliveries will be attempted at your chosen address on the following day if the first delivery was unsuccessful (a £3.00 charge may apply). If your delivery was unsuccessful on the second attempt then a card will be left at your address allowing you to contact the delivery service depot and arrange a collection or request another delivery. Requesting a further delivery will cost £3.00 if you do not wish to collect. If you cannot collect your goods within 3 days or have not paid for the re-delivery then any goods will be returned to our warehouse after 10 days. Returned orders will be refunded via the method of payment less a £9.99 charge for the attempted delivery and administration.
Force Majeure - Tools-paint shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
Returns can only be accepted once a Returns Reference number has been obtained from customer services on 01753 684084 or email us at firstname.lastname@example.org. If you need to return a product purchased from Tools-paint then you have 14 days after delivery to do so.
The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us.The goods should also be returned with their original box, packing and accessories.
If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 14 days.
Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge and will be processed after the return of the goods (or supplying the evidence of having sent back the goods) within 14 days by the original means of payment.
Please post returns to the following address:
3 David Road
Poyle Industrial Estate
Colnbrook SL3 0TW
This returns policy does not affect your legal rights.
Cancellation of Orders
You have a period of 14 days after the date of delivery within which you can cancel the contract and get a full refund, including the original postage and packing charges. You are required to pay for the cost of returning the item, unless the item was faulty or incorrect. To withdraw from the order (contract) you must inform us about your decision by statement ( a letter sent by post, fax or email). We will reimburse to you all payments received from you , including the cost of delivery ( but only the standard delivery cost) without a delay and not later than 14 days from the receiving goods back (or supplying the evidence of having sent back the goods) or your statement of cancellation of the order (if we offer to collect goods). Reimbursement will be carried using the same means of payment as you used in initial transaction, unless agreed otherwise. We will not charge you for this reimbursement.
click here for model withdrawal form
1 Postcodes included: DD, DG, EH, FK, G, KA , KY, ML, TD, AB1-16, AB21-25, AB30, AB39, PA1-19, PH1-3
2 AB31-38, AB40-56, IV1-40, IV52-54, IV63, KW1-14, PA21-38, PH4-41, PH49, PH50, BT
3 HS, IV41-49, IV51, IV55, IV56, KA27, KA28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE, IM
Notification on all paints
Please note that products made specially to order in tinted or special colours in our mixing room cannot be returned and no refunds will be offered.
Mix thoroughly and check shade before use. No responsibility for a colour complaint will be accepted after application.
We do not guarantee products are fit for any particular purpose or intended use by the buyer and it is for the buyer to satisfy itself that the products are so fit prior to use. Always test the product on a small, inconspicuous area and leave to dry fully, to satisfy yourself the finished colour meets your expectations before painting in full. Please note that wet paint can appear different to the dried product.
Please note colour reproduction is limited by the technology used to deliver web pages and by the colour representation of your monitor and computer. We have made every effort to display as accurately as possible the colours of our products but we cannot guarantee the colour you see on your monitor will accurately reflect the colour of the delivered product.